This article explains how support works at Tribe CRM and how you can get help when you need it. It outlines the main support channel, what happens after you submit a question, and how our team is structured. You will also learn where to find your previous requests and how language support works. By the end of this guide, you will know exactly how to contact support and what to expect from the process.
Table of Contents
What Does Tribe Support Include?
Why Or When Should You Use Tribe Support?
How To Contact Support Through Chat
What Happens After You Send A Question?
One International Support Team
Knowledge Base And Language Support
Where Can You See Your Previous Questions?
What Does Tribe Support Include?
Tribe CRM support is handled through a single, central channel: the chat in the Helpcenter. This approach helps us respond faster and route your question to the right specialist without extra steps. The system is designed to give you clear answers and consistent follow-up, no matter the type of question you have.
Note: If you previously used Submariners for support tickets, this will no longer be available from 2 January. All support questions must be submitted through the chat from that date.
Why Or When Should You Use Tribe Support?
You can contact support whenever you have a question about how Tribe CRM works, need help with a feature, or run into an issue. The chat is suitable for both quick questions and more complex problems. It ensures your request reaches the right person without you needing to choose a department or category.
How To Contact Support Through Chat
Open the Helpcenter from the bottom of the main menu.
Select the Chat option.
Type your question into the chat window.
Review the response from the chatbot.
Continue the conversation if you need more help.
The chat always starts with a chatbot that answers common questions straight away. If your question needs more attention, it is passed on to the appropriate support specialist.
Did you know? We are working on introducing live chat in the near future, so you will be able to get help even faster!
What Happens After You Send A Question?
Once you submit your question, the system automatically routes it to the right support specialist. This means you do not need to forward messages or repeat yourself. Your request is handled by someone with the right product knowledge, which helps reduce delays and confusion.
One International Support Team
Tribe CRM support is handled by one international team, all focused on the same product. This structure helps us maintain consistent answers and faster follow-up.
For you, this means:
A larger team with shared product knowledge
Strong collaboration behind the scenes
Consistent answers regardless of your location
Different people may reply to you, but everyone works with the same goal: clear, accurate, and timely support.
Knowledge Base And Language Support
At the moment, our knowledge base articles are available in English only. However, the chatbot can answer questions in all languages. You can simply type your question in the language you feel most comfortable using.
Where Can You See Your Previous Questions?
Tribe CRM includes a customer portal where you can view all your submitted questions and their responses in one place. This gives you a clear overview of your support history and makes it easy to revisit earlier answers.
Quick Summary
Tribe CRM support is handled through a single chat-based system in the Helpcenter. Your questions are first answered by a chatbot and then routed to the right specialist if needed. You can also review all your past questions and responses in the customer portal.