Great support starts with clarity — and that’s exactly what we’re building at Tribe CRM.
To help you faster and more consistently, all support questions are handled through our chat.
Note: If you currently use Submariners for your support tickets, please be aware that this will no longer be available as of January 2nd. From that moment on, all support questions should be submitted via the chat.
One simple way to get help: chat
Have a question about Tribe CRM? You can ask it via the chat in the Helpcenter, located at the bottom of the menu.
The chat starts with our chatbot, which helps answer common questions right away.
If more help is needed, your question is routed to the right support specialist.
This way, your request always ends up in the right place — without extra steps.
Little nugget: in the near future, we’ll also introduce live chat, so you can get help even faster.
One international team, fully focused on Tribe CRM
We’ve brought our support teams together into one international support team, all working on the same product: Tribe CRM.
What this means for you:
A larger team with shared product knowledge
Strong collaboration behind the scenes
Faster follow-up and consistent answers, no matter where you’re based
Different people, same dedication — now united as one team with a shared focus on quality and speed.
Knowledge base & languages
At the moment, our knowledge base articles are available in English only.
The good news: our chatbot can answer questions in all languages, so you can simply ask your question in the language you’re most comfortable with.
Full overview of your questions
Tribe CRM offers a customer portal where you can view your submitted questions and their responses in one place.