Live chat puts support right at your fingertips. Start in the Helpcenter, get quick help from the chatbot, and connect with a specialist when needed. Everything stays accessible in your portal, so you're never searching for answers twice.
We built it to make support simple. We think you'll appreciate it.
How to Start a Chat
Click Helpcenter at the bottom of the main menu
Select Chat
Type your question
Get an instant response from Emma, our chatbot
Continue the conversation or connect with a specialist if needed
Emma is designed to answer common questions immediately and route more complex issues to the right person on our team.
Smart Routing to the Right Specialist
Your question automatically reaches the specialist best equipped to help—no forwarding, no repeating yourself.
What this means for you:
Someone with product expertise picks up your request
Faster, more relevant responses
Clear communication from start to finish
One Expert Team, Global Support
Tribe CRM is supported by a single international team working together on the same platform with shared knowledge.
The advantage:
Broader expertise across the team
Seamless collaboration behind the scenes
Consistent, reliable answers regardless of location
You may hear from different team members, but we all work toward the same goal: getting you clear, accurate help when you need it.
Language Support
Our knowledge base is currently in English, but the chatbot speaks every language. Ask your question in whatever language feels most natural—we'll take it from there.
Track Your Conversations
All your support chats are saved in the customer portal, making it easy to:
Review past conversations
Find previous answers
Stay organized