From Tribe CRM, you can email directly to one or more contacts at a time. You set up your domain to email from Tribe CRM from your own company domain. Validate your domain in a few steps
Email with a company domain
Domain validation roadmap
1 E-mailing with your company domain
In your daily work, you send many e-mails from Tribe to your relations. If you still have a demo account, because you are testing Tribe CRM, the e-mails are sent through the e-mail address [email protected]. This gives you the opportunity to test the full functions of Tribe CRM.
When your test period is over and you continue with a paid account, it is necessary for your IT administrator to create a so-called SPF and DKIM record. This ensures that the recipient of your e-mails also sees your e-mail address as the sender.
2 Domain validation roadmap
We will now link your organisation e-mail to Tribe CRM.
Go to the configuration menu and click on domain validations
First enter your organisation's domain. The domain is the one after the @ sign in your e-mail address. So if your e-mail address is [email protected], enter only mydomain.com in the first step. This is a one-off to receive the validation link (see step 4). The most important thing is that the domain is correct this you will enter in step 3:
Then enter a general e-mail address of your organisation. For example [email protected] or [email protected]. Then click on send validation link. You will receive a link in the inbox of the e-mail address you entered.
Click on the link in your e-mail. A window will open in your internet browser. Then click the blue button to complete the validation.
After completing the validation, the steps in Tribe CRM are automatically completed.
The last step shows the SPF and DKIM records your IT administrator needs to make the changes in the DNS. Copy all this information and forward it.
As soon as your IT administrator has made the necessary adjustments, you will see the records turn green. (Making the adjustments in the DNS usually only becomes visibleafter 24 hours ). This means they have been validated. From then on, you will send emails from Tribe in the name of your own organisation.
Tip for your IT administrator
The administrator should create a text record for SPF, DKIM and owner firing. This text record contains the necessary information and keys.
If you are currently still testing, but expect to upgrade your Tribe account to a paid account soon, run through the above steps in advance. Your IT administrator can create the SPF and DKIM record in advance. That way, when you upgrade, you will be ready to send e-mails immediately.