Introduction
The account settings page allows you to view and change your organisation's Tribe CRM subscription details. You can upgrade your edition yourself, increase the number of licences, expand modules and links, change your invoicing details and, if necessary, cancel your account. Very easy and you control everything yourself.
How do I access the account settings?
What data is on the Account settings page?
How do I add licences?
How do I link a colleague to a licence?
What do I do when a colleague leaves my job?
How do I close my Tribe CRM account?
1 How do I open the account settings?
In the top right of the Tribe CRM screen, click your organisation's logo.
Click on Account settings.
Open account settings on Tribe CRM
2 What data is visible on the account settings page?
The following data are visible on the account settings page
Edition: This shows the edition you have selected. The options are Tribe and the extended edition Tribe Creator. This is where you can customise your edition.
Expand number of users: Here you can see the number of users (licences) you are using. It is possible to expand the number here.
Expand modules: In this section, you can see which modules and links have been activated for your organisation. You can remove or add modules yourself here.
Manage user licences: Here the number of licences (users) are visible and employees can be disconnected from a licence. When a licence is disconnected, the employee can no longer log in
to Tribe CRM. Automatically renewing a licence is on by default. When you no longer need a licence, you can stop auto-renewal. This licence will no longer be invoiced in the next licence period. Until then, the licence can still be used as usual.
Billing details: The billing details are visible and editable here.
Cancellation: Should Tribe CRM not bring you what you expected, you can cancel your account here.
Please note!
This is not your own organisation details. The organisation data can be changed at organisations > your own organisations
3 How do I add licences?
Adding one or more licences is very simple. To do so, navigate to the Expand the number of users section. This section shows how many users you currently have and until when they have been paid.
Enter the number of users you want to expand with.
Click Expand account.
Increasing the number of users in Tribe CRM
Did you know?
Any additions are immediately charged for the rest of the year? The amount charged is prorated. For example, if six months have already passed since you paid, you will be charged for the addition for another six months.
4 How do I link a colleague to a licence?
Colleagues can be linked to a licence by inviting them to Tribe CRM. That way, they receive an e-mail with a link to the programme and can thus set up their own username and password. The article How do I invite colleagues provides more information on this.
5 What do I do when a colleague leaves service?
When a colleague leaves service, it is important to disconnect the colleague from the licence in order to block access to Tribe CRM and thus make the licence available to other users again. Navigate to the Manage User Licences section on the Account Settings page and click the cross behind the name of the colleague who is leaving service.
Disconnecting employee from a licence in Tribe CRM
When deleting the name, this person can no longer log in, but the employee and all related information will remain. If the licence will not be needed in the future, you can slide Automatically renew to the left, then the licence will not be automatically renewed in the next billing period.
Besides disconnecting the employee from the licence, it is also useful to turn on Previously on for this employee. Once this is on, the employee is no longer visible in the views.
6 How do I cancel my Tribe CRM account?
Of course, we would prefer you to remain part of our Tribe for as long as possible, but we also want to make it easy for you if you want to cancel.
In the Expand Number of Users section, you can see until when you have paid. If you cancel Tribe, you will still have access to Tribe CRM until that date.
How do I cancel my Tribe CRM account?
Click on Cancel account to cancel your account.